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Clear-Com Communication Systems Page 96 of 100
Tempest 2400 Wireless Intercom System
Technical Support & Repair Policy
November 1, 2008
In order to ensure that your experience with Clear-Com and our World Class products is as
beneficial, effective and efficient as possible, we would like to define the policies and share some
“best practices” that can accelerate any problem solving processes which we may find necessary
and to enhance your customer service experience. Our Technical Support, Return Material
Authorization, and Repair Policies are set forth below. These Policies are subject to revision and
constantly evolve in order to address our Customers’ and the Market’s needs. Accordingly these are
provided by way of guidance and for information only and may be changed at anytime with or without
Notice.
T
ECHNICAL SUPPORT POLICY
Telephone, online, and e-mail technical support will be provided by the Customer Service Center free of charge
during the Warranty Period.
Technical support will be provided free of charge for all software products under the following conditions:
The application, operating, and embedded software is installed on a product covered by Clear-Com’s Limited
Warranty, and:
The software is at the current release level; or,
The software is one (1) version removed from current.
Older versions of software will receive “best-effort” support, but will not be updated to correct reported bugs or
add requested functionality.
For Technical Support:
North and South America, (incl Canada, Mexico, and the Caribbean) & US Military:
Hours: 0800 – 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: CustomerServic[email protected]
Europe, the Middle East and Africa:
Hours: 0800 – midnight Central European Time
Days: Monday - Friday
Tel: +49 40 853 999 700
Email: TechnicalSupportEMEA@vitecgroup.com
Asia-Pacific:
Hours: 0800 – 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: [email protected]
Email Technical Support is available for all Clear-Com branded products free of charge for the life of the
product, or two years after a product has been classified as obsolete, whichever comes first.
Support for Distributor and Dealer Sales
Distributors and Dealers may utilize the Customer Service Centers once a system has been installed
and commissioned. Clear-Com Systems and Applications Engineers will provide support to the
Distributor from the pre-sales stage through to satisfactory installation for new system purchases.
- Table of Contents 3
- A/C Power Warning 9
- Thank you from Clear-Com 10
- Battery Safety 11
- Maintenance and Care 12
- Quick Start Guide 13
- General Description 15
- Theory of Operation 17
- System Features 19
- What’s In The Box 19
- Other Items You May Need 20
- Base Station 21
- Choose a Location 22
- Base Station Location 22
- Power Connections 23
- Antenna Location 24
- Antenna Configuration 25
- Configure the Base Station 28
- Adjust Sidetone 29
- Selecting a Frequency Band 30
- Name Each Station 32
- Front Panel Lock 34
- Call Function 34
- GPO Relay Contacts 35
- Auxiliary Input/Output 36
- Stage Announce (SA) 36
- Default Settings 37
- Controls 39
- Echo Cancellation Menu 41
- Auto-Null Explained 41
- Auto-Null Procedure 43
- Test for Echo 43
- Manual Null 43
- Other Causes of Echo 44
- 2-Wire Wiring Schemes 45
- 2-W Audio links 46
- Accu-Sync 49
- Master Mode 50
- Base Station Controls 54
- Front Panel Left 54
- 7- Volume Control 55
- 8- Menu Button 55
- 9- Enter Button 55
- 10- Buttons 1 - 5 55
- 11- LCD 55
- Front Panel Right 56
- 6- IN Level Control 57
- 7- OUT Level Control 57
- 8- USB Connector 57
- 10- Power ON/OFF Switch 57
- Rear Panel Left 58
- Rear Panel Right 58
- Base Station Menu 60
- Remote Transceiver 62
- Transceiver controls 63
- Beltstation 64
- Beltstation Setup 66
- Power Options 67
- Beltstation Power On/Off 67
- Pairing with a Base Station 68
- Name Equipment 70
- Personal Preferences 70
- Set Mic Gain 71
- Wireless ISO 72
- Beltstation Overview 73
- Talk Button A/B and C/D 75
- Beltstation Menu 76
- How Do I …? 77
- From the Beltstation: 78
- From the Base Station: 78
- From the beltstation: 78
- Trouble Shooting 79
- Tempest Remote Transceiver 82
- 4-Wire intercom systems 83
- Specifications 84
- FCC Information 87
- Tempest Part Numbers 90
- Glossary 91
- Limited Warranty 93
- ECHNICAL SUPPORT POLICY 96
- EPAIR POLICY 98
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